When it comes to supporting (enterprise) client endpoints, enterprise IT conventional wisdom tells us two basic things to solve problems:
- “Reset” – whether this is a reboot, a re-install, or a re-image or,
- “More” – throw more computing resources at a problem in the form of new systems or upgrades.
Where is the middle ground?
Both of the classical approaches of “Reset” and “More” produce a highly desirable effect: they free vital system resources for use by the operating system, high business value applications, and everyday user activities. By first understanding, and second managing resource consumption, organizations can finally begin to bridge this corrective gap and deploy more efficient strategies to manage resources with the bigger picture of Intelligent Resource Management (IRM) in mind. Ziften demonstrates that analyses of metrics such as system capability, system experience, and system usage tell us the benefits of employing IRM are many. While intelligent resource management can be a game changer at any time in the PC lifecycle, migration to Windows 7 offers organizations the ability to get ahead of the antiquated “reset/more” mentality before the wear & tear and end-user corruption can set in.
Let’s take a closer look at these metrics:
- System Capability – how much physical horsepower an endpoint possesses (CPU speeds, installed RAM, etc.)
- System Experience – how the endpoint performs for the user (hangs, crashes, boot times, etc.)
- System Usage – how much stress is the system under (I/O load, RAM pressure, paging rate, etc.)
These metrics combine to provide an enterprise with an actual quantitative metric for End-User Experience (EuE). By quantifying EuE during Windows 7 migration, enterprise admins can now scientifically apply a normalized metric for initial system health and subsequent drift to finally understand what their users are going through and prioritize resources. It also allows pinpointing of who “cries wolf” and who legitimately needs help, as well as allowing for right-size provisioning of hardware during migration. This can only be achieved through the application of a living metric that matches a dynamic user base with disparate hardware.
Next Up: The Need for Intelligent Resource Management when Migrating to Windows 7 (Part 3 in the series)